I have used Kristen for a number of trips. She is very knowledgeable and caring. We have done a couple of Sandals trips and are looking forward to the next one in late January. She is always up to date on the latest sales and promotions that are being offeerd. We are also currently booked in June on an Alaskan Cruise and land tour. She returns calls/ e-mails efficiently. She is a pleasure to work with and I would Highly recommend her for any of your trips.